To help our customers access the information they need during this time, we’ve created this page where you’ll find up to date information on how to contact us and all our Coronavirus FAQs.
From all of us at First Alternative, we hope you and your family are keeping well and staying safe during these unexpected times.
If you need to contact us
Following our decision to close our offices, our call centre staff are now working from home to answer your queries as quickly as possible. We have systems and procedures in place to ensure your data remains secure during this time.
Our lines may still be busier than usual, so to help us deal with those who need us most right now, please don’t call us unless it is absolutely necessary. My Account is available for you 24/7, including if you need to make a claim, and we’re constantly updating our FAQs.
If you’d prefer to report your claim by phone, you can contact us on:
0345 607 7280 - Motor claims
How we could help you
For customers having financial difficulties during this time, we’ve created a dedicated fund to help those who need it most
We’ve removed all administration fees if you need to reduce your cover to help you save money during this time
You may also be eligible for a payment holiday if you need to reduce your outgoings at the moment
If you’re using your car for volunteering for the NHS or to help those in your local community who need it most, you don’t need to tell us – your cover is automatically enhanced at no extra cost
How we’re helping the NHS and Emergency Service workers
To help keep our NHS and Emergency Service workers moving, we’re providing a replacement car until your claim has been settled, not only while yours is being repaired but now also if it’s written off or stolen. We’ll also contact you once your claim has been settled to discuss any ongoing requirements
We’re providing you with free breakdown cover should you need it during this time
We’re waiving excesses and prioritising your claims and repairs to get your car back to you as soon as we can
Plus, we’re ensuring all replacement cars and repaired customer cars are fully sanitised on collection and delivery
For full details please see our FAQs