Coronavirus Hub

To help our customers access the information they need during this time, we’ve created this page where you’ll find up to date information on how to contact us and all our Coronavirus FAQs.

From all of us at First Alternative, we hope you and your family are keeping well and staying safe during these unexpected times.


If you need to contact us

Following our decision to close our offices, our call centre staff are now working from home to answer your queries as quickly as possible. We have systems and procedures in place to ensure your data remains secure during this time.

Our lines may still be busier than usual, so to help us deal with those who need us most right now, please don’t call us unless it is absolutely necessary. My Account is available for you 24/7, including if you need to make a claim, and we’re constantly updating our FAQs.

If you’d prefer to report your claim by phone, you can contact us on:

0345 607 7280 - Motor claims


How we could help you

For customers having financial difficulties during this time we're making sure we can help you when you need it most

We’ve removed all administration fees if you need to reduce your cover to help you save money during this time

You may also be eligible for a payment holiday if you need to reduce your outgoings at the moment

If you’re using your car for volunteering for the NHS or to help those in your local community who need it most, you don’t need to tell us – your cover is automatically enhanced at no extra cost


Looking for advice?

National Debtline, if you live in England, Wales or Scotland:
0808 808 4000 or

Money Advice Service, free unbiased information and advice:
0800 138 7777 or
0141 572 0237 or

Citizens Advice Bureau, free impartial advice:
0344 411 1444 or, or

How we’re helping the NHS and Emergency Service workers

To help keep our NHS and Emergency Service workers moving, we’re providing a replacement car until your claim has been settled, not only while yours is being repaired but now also if it’s written off or stolen. We’ll also contact you once your claim has been settled to discuss any ongoing requirements

We’re providing you with free breakdown cover should you need it

We’re waiving excesses and prioritising your claims and repairs to get your car back to you as soon as we can

Plus, we’re ensuring all replacement cars and repaired customer cars are fully sanitised on collection and delivery

For full details please click here

Coronavirus FAQs