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How to make a claim |
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Claims helpline:
Monday-Friday 8am-8pm and Saturday 9am-5pm 0845 607 7280
Emergency accident recovery outside of these times, call 0800 028
8292
We hope that you will have many years’ safe driving with
First Alternative car insurance but if you are unfortunate enough
to be involved in an accident, please follow these simple guidelines:
- You must stop if any other person or animal has been hurt,
or if any other vehicle or property has been damaged. DO NOT DRIVE
AWAY.
- Make sure you obtain the names, addresses and telephone
numbers of any drivers, passengers or pedestrians involved in the
accident and any witnesses. You should also ask the drivers of other
cars involved for the name of their insurance company and their
policy number. They are obliged to provide this information under
the Road Traffic Act.
- Call the police if anyone is injured or if the other driver
leaves without stopping or doesn’t give their details.
- We may ask you for a diagram of the accident scene. It
will be easiest if you draw this as soon as possible after the accident
when details are fresh in your mind. The diagram should show the
position of the vehicles involved both before and after the accident
and note the speeds, distances, road layout, road signs and any
obstructions to your and other road users’ view. Also make
a note of where witnesses were standing.
- You must be prepared to show your Certificate of Motor
Insurance to the police or anyone else involved in the accident
if anyone was injured or property damaged.
- Never admit blame or liability for an accident or offer
to make a payment for any damage caused. Please tell us if any other
person admits blame.
- As soon as possible after the accident you should report the accident by calling our claims
line 0845 607 7280 even if you do not want to make
a claim. This will allow us to protect your,
and our, interests. To arrange recovery of your car if it is not driveable after an accident
outside office hours, please phone 0800 028 8292. In most cases we will be able to take all the
details by telephone, but there may be occasions when we will ask you to fill in a claim form.
- For Claims Correspondence:
First Alternative
The Meridian
25 Quay Street
Manchester
M3 4AL
If you would like some more information about making a claim on your car insurance,
click to go to our car insurance Claims FAQs page.
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