Car insurance assumptions
There may be some circumstances where we will be unable to provide a quotation online for car insurance:
  • If any driver is not aged between 21 (19 if female) and 80.
  • If you do not have at least 1 years No Claim Discount.
  • If any driver does not hold a full UK or EU driving licence. Our Contact Centre may be able to offer a quote - please see below for contact details.
  • If you live in Northern Ireland or the Channel Islands.
  • If any driver has had a driving licence suspended in the last 5 years. Our Contact Centre may be able to offer a quote - please see below for contact details.
  • If any driver has a prosecution(s) pending.
  • If you are not the main driver of the car. Our Contact Centre may be able to offer a quote - please see contact details below.
  • If any driver has not informed DVLA about any medical conditions that are required to be reported. (Click here to view the DVLA web page covering medical rules for licences).
  • If any driver has not been resident in the UK for the last 12 months.
  • If any driver has an occupation in the following categories: taxi or minicab driver, proprietor or controller; performer or presenter in films, TV, radio, music or other performing arts; professional sportsperson, manager or coach; non UK armed forces or diplomatic staff; or connected with gaming, nightclubs, circuses, fairgrounds, amusements, street trading, scrap waste or second hand dealing, fast food delivery. Our Contact Centre may be able to offer a quote - please see contact details below.
  • If your car is valued at more than £50,000. Our Contact Centre may be able to offer a quote - please see contact details below.
  • If your car is not kept at the policyholder's address. Our Contact Centre may be able to offer a quote - please see contact details below.
  • If your car is over 20 years old.
  • If your car does not have a United Kingdom registration number, or has a registration number starting with 'Q'.
  • If your car has been modified from the normal manufacturer's specifications. Our Contact Centre may be able to offer a quote - please see contact details below.
  • If any driver has been convicted or cautioned in respect of any offence involving dishonesty, fraud or arson or have any prosecutions or police enquiries pending for such offences.
  • If you wish to insure more than 2 additional drivers.
There may be other situations where we are unable to provide a quote. The telephone number for our Contact Centre is 0845 607 0380 (office hours: Monday to Friday 8am – 8pm, Saturday 9am – 5pm and Sunday 10am – 2pm)