Contact us
Have you looked at our Policy and Claims FAQs to see if your question has already been answered?
All lines are open Mon - Fri 8am - 8pm, Sat 9am - 5pm and Sun 10am - 2pm. 24-hour lines are open 7 days a week.
Telephone
| Quotes and sales: | 0845 607 0380 |
| Customer services: | 0845 607 0417 |
| Claims: | 0845 607 7280 |
| (if calling from abroad) | +44 161 862 2891 |
| claims fax number | |
| 24-hour accident recovery: | 0800 028 8292 |
| 24-hour windscreen helpline: | 0800 783 0122 |
To use the additional services, if you've bought them (see your schedule)
| Motoring legal protection: | 0845 607 7280 |
| 24-hour Breakdown assistance: | 0800 051 0649 |
Typetalk / Textphone
If you have a hearing or speech impairment, you can contact us by Type talk or specialised text phone. To contact us by specialised text phone, simply call:
| Customer services: | 0845 850 3217 |
| Claims: | 0845 850 3218 |
If you have a question about your quote or policy, please click here to email us.
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, please click here to email us.
Customer service address
First Alternative
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
Geographic numbers
First Alternative uses non-geographical numbers as this is the most efficient way for us to handle and distribute incoming calls that may need to be handled in either our Manchester or Glasgow office depending on staff shifts and callers' requirements. Many telephone companies' calling plans are starting to recognise the need to treat 0845 numbers in the same way as geographical numbers, so that they don't incur a cost to people with inclusive call packages. This will help to ensure that people who do not pay for geographical calls don't incur a cost when calling us. In the meantime, we are able to accept calls on the following geographical numbers but please be aware that it may be slightly slower for us to route your call correctly.
Quotes and sales: 0141 275 7085
Customer service: 0141 275 7060