Contact us

Have you looked at our Policy and Claims FAQs to see if your question has already been answered?

Please see below the opening and closing times for our customer phone lines:

Car insurance telephone numbers

Please see below the opening and closing times for our customer phone lines:

  • Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and Sun 9am - 2pm.
  • Please note our Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.
  • 24-hour lines are open 7 days a week.
     

Please be aware that your call may be recorded and monitored.

Customer Service 0345 607 0417
Quotes and sales 0345 607 0380
Claims 0345 607 7280
(if calling from abroad) +44 141 221 5777
Claims fax number 0161 830 8084
24-hour accident recovery 0800 028 8292
24-hour windscreen repair helpline 0800 783 0122
Motoring Legal Protection 0345 607 7280
24-hour motoring legal advice helpline 0345 850 9596
24-hour breakdown assistance 0800 051 0649
Misfuelling Benefit 0345 607 7280
Key Cover 0345 607 7280

Typetalk / Textphone

If you have a hearing or speech impairment, you can contact us by Type talk or specialised text phone. To contact us by specialised text phone, simply call:

Customer services: 0345 850 3217
Claims: 0345 850 3218

Email

Alternatively, if you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car insurance quote or policy to customer.services@firstalternative.com. For questions about providing proof of your no claim discount please email ncdvalidation@firstalternative.com. If you have a document to attach to your email please click here, again providing your name, address, date of birth and policy number (if you have one).

We normally respond to emails within 3 working days.

If you no longer wish to receive marketing material from us, please email: dpo@firstalternative.com. Please include your name, address and date of birth when emailing us.

Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.

We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements.

PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQ's.  

Customer service address

First Alternative
The Equinox
19 Cadogan Street
Glasgow G2 6QQ

Complaints Information

Here at First Alternative we take your concerns very seriously and we see this as an opportunity to help put things right.

If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.